Complaints Procedure 

On 100.7 Heart fm, we strive to be fun, interesting, informative and entertaining.  We don't always get it right.

Any complaints made are logged onto the system on submission with details being passed onto the relevant department. We aim to deal with complaints immediately and will respond to acknowledge receipt of the compaint as soon as it is received by the relevant department. If under any circumstances a solution to the compaint cannot be agreed, a further compaint can be made with OFCOM.

If you've heard something you're not happy with, or feel that something isn't fair, we'd appreciate your comments.  They will be considered by senior programme management and action is taken where appropriate through the presenters and producers involved with the specific broadcast. Overall complaint levels and recurring themes are discussed weekly at senior management meetings. We undertake to respond where a substantive issue is raised.

Drop us a note below and we'll look into the issue you raise.  If you leave your contact details, we can then get back to you if appropriate.  Rest assured, we won't use those details for any other purpose. 
Alternatively, should you wish to speak to someone, please call 0121 6950000, between 9am and 5.30pm weekdays.

If you are not satisfied with our response, you can complain directly to our regulator, Ofcom.